Returns & Exchanges
At Shopportuguese, we take pride in the quality of our authentic Portuguese delicacies and want you to be completely satisfied with your purchase. Due to the perishable nature of food items, returns are handled with care to ensure safety and quality standards are maintained.
Review Eligibility
Ensure your item is eligible for return; non-perishable goods must be unopened and in original packaging, while perishable claims must be reported within 24 hours of delivery.
Contact Support
Email our customer service team with your order number and clear photographs of the product and packaging if there is damage or a quality concern.
Await Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address if applicable.
Receive Refund or Replacement
Once your claim is processed, we will issue a full refund to your original payment method or dispatch a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing